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Privacy Policy

At Snap-on Business Solutions Inc. ("Snap-on"), we want you to feel comfortable using our Web Site. We have created this Privacy Statement to describe Snap-on's policies regarding our use of personal information we may collect through the Web Site. By visiting this Web Site, you accept the practices described in this Privacy Statement.

Information Snap-on Collects

Snap-on gathers personally identifiable information about you when you use certain Snap-on products or services and when you request information or submit comments. When you register as a user or create an account, we ask for your first and last name, an e-mail address and a dealer code or similar authorization number. We may also ask you to designate a user name and password.

Of course, you may choose not to provide information requested on our Web Site. However, some features depend upon our receiving information designated as "required," and we will not be able to make those features available to you if you choose not to provide your information. In addition, you may be encouraged to provide optional information so that you can gain a more personalized experience from Snap-on's services and products.

Snap-on may collect non-contact information from you, either automatically through the Web Site or by request during your visits to the Web Site. Non-contact information may include demographic information such as ZIP code, age and income level, and technical information such as the user's operating system, browser, Internet service provider, IP address, cookie information, the pages you request and domain name. Snap-on uses this demographic and technical information to tailor our Web Site, display advertising and content according to our users' interests and preferences and provide aggregated profiles of our user base to third parties.

Snap-on also collects information from other applications and forms you submit to us, from your dealings with us, from business reporting agencies and from other sources.

Sharing Information and Use

Snap-on may provide personally identifiable information about you to other companies or entities when sharing your information is necessary in order to provide the product, service or information you request or to confirm that you are authorized to receive certain third party content.

We may also share the information we collect about you and your business with companies that work on our behalf to provide products, services or information to you or that perform support or marketing services on our behalf, such as mailing, market research and data processing; other strategic partner companies that we have joint marketing agreements with; or with other persons or agencies as permitted by law.

Snap-on is part of the Snap-on Company. Our corporate family offers a wide variety of products and services that can help you access and manage information. In order to provide you with access to these products and services, we may share information we collect about you and your business with other members of our corporate family.

As we continue to develop our business, we might sell or buy assets or business lines. In such transactions, customer information is typically one of the transferred business assets. In the event of any such transaction involving assets or business lines of Snap-on, customer information, including any contact and other information collected on the Web Site, may be one of the transferred assets.

Your Information Is Protected

We maintain physical, electronic and procedural safeguards to protect the information we collect about you and your business. Access to such information is restricted to individuals who need it in order to service your account or provide products and services to you and your business, and who are trained in the proper handling of such information. When third parties provide support services, we require them to conform to our privacy standards.

You should note, however, that we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications will always remain private.

Changes and Modifications

It is important that the information we maintain about you and your business is accurate and complete. If you see any information in your billing statements or elsewhere which suggests that our information is incomplete or incorrect, please notify our Customer Service team so that we can update this information.

How Snap-on Uses Cookies

Snap-on may use "cookies" to save certain custom settings and information for users. Cookies are tiny data files that are placed on a user's hard drive by a Web Site. Cookies can save you from the trouble of having to type certain information in more than once on our Web Site, thereby saving you time. Cookies also enable us to track and target the interests of our users to enhance the experience on our Web Site. Most Web browsers allow users to exercise control over such files on their computers by erasing them, blocking them or notifying the user when a file is stored. Erasing or blocking cookies may at times affect a user's ability to use the Snap-on Web Site.

What this Privacy Statement Covers

This Privacy Statement covers Snap-on's treatment of personally identifiable information collected by Snap-on when you are on the Snap-on Web Site. This Privacy Statement does not apply to other information or to the practices of companies that Snap-on does not own or to people that Snap-on does not employ or manage.


Snap-on does not knowingly collect or use contact or other personally identifiable information from children under 13, and no part of our Web Site is designed to attract any one under 13. If we have inadvertently collected your child's information and you would like to remove your child's information from our records, please contact us at the address below.

Contacting Us

If you have any questions about this Privacy Statement, please email us at or write to us at:

Snap-on Business Solutions Inc.

Attn: Chief Content Officer

4025 Kinross Lakes Parkway

Richfield, OH 44286

While in most circumstances, Snap-on will be able to receive your email or other information provided through this Web Site (including, without limitation, service requests and other submissions), Snap-on does not guarantee that it will receive all such e-mail or other information timely and accurately, and it shall not be legally obligated to read, act on or respond to any such e-mail or other information. Be aware that Internet e-mail typically is not secure.