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Privacy Policy

Snap-on Business Solutions, Inc. is part of the Snap-on Incorporated group of companies which process your data.

Should you have any questions or concerns regarding this policy, please contact: SBS_services@snapon.com.

We appreciate your interest in our services and your visit to this website. The protection of your privacy in the processing of your personal data is an important concern to which we pay special attention during our business processes.

This Privacy Policy answers frequently asked questions about the kinds of data we collect and how it is used.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

1.    What personal data do we gather?

We collect and process a range of personal data including:

Data you give to us:

Data we collect about you:

Data we collect from other sources:

2.    How is that personal data used by us?

We may use personal data held about you in the following ways:

3.    On what legal basis do we gather and use my data?

By visiting our website and/or providing your personal data in order to use our services you are accepting and consenting to the practices described in this policy.

4.    Is my personal data transferred or provided to third parties?

Snap-on Business Services is a global organization with affiliates, subsidiaries, business processes, management structures and technical systems that cross borders. As such, we will share the personal data we collect with Snap-on Business Services, and other companies within the Snap-on Business Services group and transfer it to countries in the world where we do business in connection with the uses identified above and in accordance with this Privacy Policy.

Subject to their compliance with applicable legislation and/or this Privacy Policy, we will also disclose your personal data to selected non-affiliated third parties, including those that perform transaction processing or servicing functions, credit reference agencies, debt collection agencies, and/or other companies that provide services on our behalf, professional service providers (including translators, legal advisers and accountants), adverse parties who have a legal right to receive such information and their counsel and experts, law enforcement authorities, and other government authorities.

We will disclose such data for the following purposes:

Circumstances may arise where, whether for strategic or other business reasons, we decide to sell, buy, merge or otherwise reorganize our business. Such a transaction may involve the disclosure of personal data to prospective or actual purchasers, or the receipt of such data from sellers. It is our practice to seek appropriate protection for data in these types of transactions.

We use non-identifying and aggregate information to better design and improve our web site and services and gather information for product management and development. For example, we may tell our sales and marketing staff that X number of individuals visited a certain area on our web site, or that Y number of software licenses were ordered during a particular time period. This aggregate information may also be shared with our affiliates and independent dealers.

5.    How long will my personal data be kept for?

We will endeavor not to keep your personal data in a form that allows you to be identified for any longer than is reasonably necessary for achieving the permitted purposes. This means that data will be destroyed or erased from our systems or anonymized when it has reached the applicable retention period.

6.    Will my personal data be transferred to other countries?

Personal data may be transferred outside of the European Economic Area (“EEA”) to members of our group and other third parties as set out above, provided that certain conditions as set out in the applicable legislation are complied with. Your personal data will also be processed by staff operating outside the EEA who work for us. This includes staff engaged in, among other things, the fulfilment of your order and the provision of support services.

We are party to a data transfer agreement with the members of our group and we will (i) keep that document up to date with current law, and (ii) only engage in personal data transfers from the EEA to outside the EEA in accordance with such an agreement or an alternative means of transfer in compliance with data protection legislation.  For more information on the safeguards in place, please contact SBS_Services@snapon.com.

7.    What security measures are in place to protect my personal data?

We endeavor to protect the security of your personal data. We will seek to maintain administrative, technical and physical safeguards to protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of your personal data.

Unfortunately, the transmission of information via the internet is not completely secure. Although we endeavor to protect your personal data, we cannot guarantee the security of your personal data transmitted to us or stored on our systems; any transmission is at your own risk. Once we have received your personal data, we will use procedures and security features to try to prevent unauthorized access. These procedures include physical, electronic, and managerial procedures.

8.    How do I update or access my personal data?

We ask that you keep your data as up-to-date as possible so you may get the maximum benefit from us.

9.    What rights do I have in relation to my personal data?

Depending on the circumstances, you may have the right to:

If you wish to make a formal request for information we hold about you, you can contact us at SBS_Services@snapon.com.

10. How do I opt out of being contacted for promotional purposes?

You have the right to ask us not to send you marketing communications. We will usually inform you (before collecting the personal data) if we intend to use your personal data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect personal data. You can also exercise the right to prevent such processing at any time by:

11. How do we use cookies?

We use cookies, tags, and other similar technologies to distinguish you from other users of our website, apps and online services. This helps us to provide you with a good experience when you browse our website, apps and online services and also allows us to improve our site and services.

Most browsers automatically accept cookies. By continuing to browse the site or use our services, you are agreeing to our use of cookies. However, you can prevent cookies from being stored on your computer or device by setting your browser to not accept cookies. The exact instructions for this can be found in the manual for your browser. You can delete cookies already on your computer or device at any time. If you choose to set your browser settings so cookies are not accepted, then you can still visit our website, apps and online services, however doing so may affect your use of some parts of our web services, apps and online services and reduce availability of the services provided by our website, apps and online services.

We use the following cookies:

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

 

Cookie Type Name Purpose More Information
Analytical

(Persistent)

_ga Used to distinguish user Google Analytics cookie – 2 year expiration
Analytical

(Persistent)

_gat Used to throttle request rate Google Analytics cookie – 1 minute expiration
Analytical

(Persistent)

_gid Used to distinguish user Google Analytics cookie – 24 hour expiration
Strictly Necessary (Persistent ) has_js Records whether user’s browser has JavaScript enabled Drupal system cookie – No expiration
Functionality (Persistent) webform-* Identifies user submitting webform to limit multiple submissions 24 hour expiration

 

More info: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

See various expiration times for cookies above.

12. What should I do if I think there has been a breach of the applicable data protection legislation or this Privacy Policy?

If you consider that the applicable data protection legislation or this policy has not been followed, then you should raise the matter with our Data Protection Manager at SBS_Services@snapon.com. Any breach will be taken seriously.

13. Modifications to this Privacy Statement

We reserve the right to modify this Privacy Policy at any time and without prior notice. We will post any changes on our website so please check regularly for the most recent version of our Privacy Policy. This version was posted on 14 December, 2018.

14. Links

This site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of those sites, and our Privacy Policy does not apply to information collected from you by those sites. We encourage you to read the privacy statements of each site that collects information from you. When you are leaving our site via a link to interact with a site that is not governed by our Privacy Policy, a new browser window will open. If your interaction with our site will require sending your information to a third-party site that is not governed by our privacy policy, we will clearly inform you before your information is sent.